Returns
RETURNS, EXCHANGES & REFUNDS
EXCHANGES
All exchanges must be made within 30 days of the purchase date.
To do so, please e-mail us at ellacapa.art@gmail.com with a photo of your t-shirt(s)
and proof of purchase.
The t-shirt(s) must be unused, unwashed and in the same condition as you received
them.
Shipping costs are not included.
RETURNS
You can return your online order within 14 days of delivery. Please mind the shipping
fees are non-refundable.
To be eligible for a return, your t-shirt(s) must be unused, unwashed and in the same
condition as you have received them.
If you wish to return your online purchase, please e-mail us first
at ellacapa.art@gmail.com for further assistance.
Once your t-shirt is received and inspected, we will send you an email to let you know
if the return is accepted.
It may take up to 15 working days for the refund to be credited back in to your bank
account/credit card.
REFUNDS (IF APPLICABLE)
After your t-shirt is received, inspected and accepted, we will proceed with the refund
of your items. A credit will automatically be applied to your credit card or original
method of payment within next few days.
If you haven’t received your refund yet, please first contact your credit card company,
as it may take some time before it gets credited on your account. There is often a
certain processing period involved – please allow up to 15 working days for the refund
to be fulfilled.
If you have followed all the steps, and you still haven’t received your refund, please
contact us at ellacapa.art@gmail.com and we’ll do our best to help.
Refunds do not include shipping fees as these are non-refundable.
DEFECTS
In the unfortunate event that you received a defective t-shirt, please e-mail us
at ellacapa.art@gmail.com and explain us the situation with photos.